Terms and Conditions of Sales, Delivery and Payment

1. Scope

These general terms and conditions of sales, delivery and payment will apply exclusively to all legal relationships with our business partners (hereinafter “customers”). Customers’ terms and conditions that conflict with or differ from these terms and conditions of sales, delivery and payments will not be recognized and are invalid.

2. Quotations

Quotations remain without obligation up to the final conclusion of the contract. 

3. Orders

The acceptance of an order/contract will be confirmed in writing. Only upon order/contract been signed can be regarded as accepted.

4. Delivery and Acceptance

The obligation to deliver and delivery periods are suspended as long as the customer is in arrears with a commitment. Should any doubts arise as to the solvency of the customer, we reserve the right to withhold delivery, to make further fulfilment dependent upon securities, to demand payments in advance, or to take back the goods delivered under title retention and thus still remaining our rightful property, at the original invoiced value less any costs incident thereto, without the necessity of cancelling the contract or taking measures of a legal nature.If the customer does not take delivery of the goods as contractually arranged, and if the delay in acceptance is not caused by any act or omission on our part, then he has to effect payment as provided for by the contract as if delivery had already been made.War, operational breakdowns, strikes shortage of raw materials, disturbance of traffic and dispositions of higher authority, as well as other instances of force majeure release us from our delivery commitments for the duration of the disturbances to the extent of their effect or result. In such cases we are entitled optionally to withdraw from the contract either entirely or in part.

4. Despatch

All consignments are made for account and risk of the customer unless other arrangements have been expressly agreed in writing. Passing of risk takes place upon handing over the initial carrier or conveyor commissioned with carrying out transportation. Should the goods be received in damaged conditions, the customer is obliged, in order to justify his claim for compensation, to produce a statement of facts together with confirmation by the carrier.

5. Settlement

Our invoice is due for payment unless other arrangements have been made in writing. Incidental expenses, such as for instance bank charges arising from remittance of the invoice amount as well as charges for redemption of the shipping documents, are for account of the customer. Differences between the rate of exchange computed and the official rate are also for account of the customer. The customer likewise bears the risk of currency losses. No right of balancing, setting off or retention is admissible in respect of our claims.

6. Shortcomings

Any complaints about the quality or the quantity of goods supplied are to be put forward within a week from receipt of the goods, quoting order data and invoice and consignment receipt numbers and must include a detailed description of the respective complaints made. Punctual notification of the defects or deficiencies is sufficient. In the event the customer fails to examine the goods supplied or fails to lodge a complaint in respect of these goods in due time, the goods supplied shall pass for being accepted. In the case of justified and properly notified complaints, we are obliged, to exchange the goods or optionally to make the goods back and reimburse the purchase price. All further claims of what kind ever, particulary claims for compensation are excluded. Goods may be returned only with our express agreement. The claim no. issued by us must be attached to the packaging.

7. Retention of title

Goods are transferred to the ownership of the customer only when the latter has acquitted the whole of his obligations arising from the mutual business relations.The customer is obliged to cooperate with us in connection with any measures which we may wish to take for the safeguarding of our ownership of goods supplied.If third parties should assert a claim to the title-reservation goods, the customer must at once advise us of this and support us in proving our rightful ownership. 

8. Incoterms

In cases of doubt the Incoterms issued by the International Chamber of Commerce are applicable in whatever version they happen to be at the time of the conclusion of the contract, as long as there is nothing at variance contained in the foregoing conditions. If neither these conditions nor the Incoterms contain a ruling, then Taiwan law will apply in supplementation. 

9. Law and jurisdiction

These conditions shall be governed by the laws of Republic of China (Taiwan). 

Häfele Taiwan Limited

Hafele Taiwan Limited
1F., No.5, Wugong 5th Rd., Xinzhuang Dist.,
New Taipei City 24890, Taiwan (R.O.C.)

Tel:     +886 (0)2 2298 0030
Fax:    +886 (0)2 2298 0031
E-mail: info@haefele.com.tw

About Häfele

Häfele is an international company providing hardware and fitting systems and electronic access control systems. 
Around the world, customers from the furniture industry, dealers, joiners and cabinet makers, as well as architects, 
planners and builders all rely on Hafele's expertise and performance.