The promise is: "We'll take care"
Reach your goal faster, more efficiently and more successfully with Häfele Services
Today, a complete package of product and service competence decides the performance and success of a company and its business partners. This is why Häfele has, in addition to a variety of products and logistics expertise that is unrivaled anywhere in the world, continuously developed and expanded its services. This is what the international hardware technology specialists call passionate customer proximity. These services are comprehensive and holistic and they make life easier for Häfele customers, save money and improve quality.
The holistic service concept is firmly anchored in the corporate philosophy of the fittings technology specialist and has become a central element of the Häfele brand. At the hybrid trade fair event "Häfele Discoveries", which begins together with interzum @home and can be visited at any time beyond, Häfele service competence is reflected in a separate theme world under the central message "WE CARE" . There is an overview of the world of services that make daily work for Häfele customers easier across the entire value chain.
Inspiration and knowledge: Häfele Academy and “The Big Häfele”
This includes the Häfele Academy, which has already successfully opened its doors in various markets, and inspiration and knowledge about intensive, modular training units conveyed.
When it comes to light, for example, it shows how quickly and easily lighting solutions can be planned and installed with the Loox LED lighting system from Häfele. An important instrument for creative inspiration for the furniture maker remains “The Great Häfele”, which has been providing new impetus to the woodworking industry as a reliable reference work for decades - always at the cutting edge of technology. It is available in print and around the clock on the Internet or as an app.
more successfully with marketing aids The closer ideas and designs correspond to reality, the better they can be sold. That is why Häfele not only provides intensive marketing support (e.g. with brochures or templates) but also powerful digital tools for realistic planning and development in real time. Presenting it to customers is a real pleasure and also highly promising. The motto here is to inspire and convince with a wow effect.
With the DressCode configurator, which is also available as an augmented reality app, this can be done in next to no time. The end customer can have his furniture realistically placed in his own four walls before the interior designer has done anything. It doesn't get any better than this pocket-sized showroom.
Planning and construction with CAD and CAM data
With around 29,700 CAD data and 9,000 CAM data from Häfele, sophisticated hardware technology can be easily and quickly integrated into the digital work process - from planning to production.
With this and with a wide range of consultant tools and configurators, planning and construction can be carried out easily, reliably and in a time-saving manner. Individual customer requests are implemented quickly and precisely.
Custom-made products, individually manufactured
What you don't have to build or assemble yourself saves time. Häfele helps save time and money with a tailor-made, diverse range of pre-configured components. Most of them can be put together individually from a batch size of one according to customer specifications.
The range of services extends from tailor-made ready-made products, such as drawers that can be inserted directly into furniture or furnishings, to individually tailored products, such as preconfigured LED strips, to the special procurement of individual items.
The finest logistics - overnight delivery, too
At Häfele, a perfectly organized logistics team works “invisibly” in the background with the help of the latest technology, so that the goods ordered arrive safely and safely via the fastest route. Often just-in-time directly to the construction site.
If processes at the customer are tightly timed, different procedures have to interlock and spontaneous flexibility without friction losses is expected afterwards, then you are in good hands with the logistics service providers at Häfele. They ensure that all orders end up in the right place at the right time, complete and without damage or incorrect delivery ... and that can sometimes be done overnight.
Personal advice - the Häfele supreme discipline
An open ear for everyone and personal, competent and solution-oriented specialist advice on site, on the phone or via chat, that is the supreme Häfele discipline. Intensive listening is an important element of daily work.
The Häfele customer advisors are real experts who understand technical, market and industry-specific issues and are always able to provide important impulses with their extensive expertise. Häfele invests a lot of time in maintaining and expanding existing relationships and is continuously developing its advisory skills. In this way, Häfele remains a reliable contact at all times with a personal connection to its partners in a world that is changing ever faster and that is becoming more and more complex.